Terms & Conditions

1.        All prices exclude VAT.

1. All late payments will pay full list price.
2. The customer may apply for credit.  Should you qualify for an account, payment in full is strictly 30 days

from date of statement.

1. All equipment supplied remains the property of Catercare CC until paid for in full.
2. Cash sales via EFT will only be released once funds clear in Catercare’s account. Unless prior arrangements

Were made with management.

6.         While the current price list shall be valid for existing stock, due to the nature of our business, rates of exchange fluctuates and prices can change without any prior notice.

1. Freighting costs are for the Customers account
2. It is the customer’s responsibility to nominate and correspond with their transport company and to adequately insure all goods.
3. We supply ex CATERCARE warehouse, therefore we do not accept any responsibility for any losses or damages that may be incurred by third parties, couriers, rail, postage or air freight.

10.     No returned goods will be accepted unless prior arrangements have been made and all returned goods must be returned complete and in original packaging.

11.      No goods may be returned if not in original packaging

12.     A handling fee of 15% will be charged on agreed returns that are more than 14 days old.

13.     Goods may not be returned in lieu of payment.

14.     All quotations sent are valid for 14 days only. If any price is incorrectly quoted in error, the correct price will always apply.

15.     All equipment requires 2-3 days of testing  from date of official order being placed before goods may be released, unless otherwise agreed upon by CATERCARE

16.     Any 3^rd party collections need to be pre-arranged with CATERCARE. A form of identification and proof of purchase will need to be provided before goods may be released.

Warranty

1.          It is the Customer’s responsibility to install and commission the equipment. All training on the operation and proper cleaning of the unit is the customers responsibility

2.        On delivery or collection goods are deemed to be in good order, if not noted otherwise on the delivery note or waybill.

3.        Any damages in transit are to be claimed by the customer from their insurance company.

4.       All NEW equipment carries a warranty of 12 months from date of sale to the customer. Your warranty is for 12 months from date of purchase. Should you require spare parts you need to present us with your invoice to your client showing the date of sale, the correct model number and serial number of the unit on your invoice. If the invoice does not include all this information we will not cover any spare parts under warranty, if the date is past your date of invoice from CATERCARE

5.        The warranty with the customer begins from date of invoice from CATERCARE

6.       The warranty covers faulty components and/or factory faults and does not extend to wearing parts e.g. bushes, blades, globes and belts, labour or transport.

7.        We do not cover the labour involved in making good the warranty.

1. Freighting of spares is strictly for the Customer’s account

9.       Elements, electrical components and mechanical parts carry a warranty for 12 months.

10.     Glass, globes, belt, bushes and blades are consumables and carries no warranty.

11.      Faulty components must be returned to CATERCARE within 30 days, as we need to claim from our factory. All spares will be charged to your account, we will credit the invoices once we receive the faulty parts back. If not adhered to the customer will get billed for the new spare component that was used and NO credit will be passed.

12.     The warranty expressly excludes misuse, neglect, wear and tear, incorrect installation, failure to use the appliance in accordance with the operating instruction, the use of incorrect voltages or faults in building wiring, the use of incorrect gas supply, should any person other than a CATERCARE technician or approved CATERCARE service agent effect any repairs to the unit. The decision as to whether the fault or failure is as a result of the above shall be at CATERCARE’s sole discretion. A certificate of compliance issued by a qualified gas installer, plumber or electrician must be produced to CATERCARE for all warranty claims.

13.     There is no warranty on goods not yet paid for.

14.     It is strictly the customer’s responsibility to liaise with their client regarding repairs or spares.

15.     CATERCARE invoice and serial number must be supplied by the customer corresponding to the item in question.

16.     The warranty only includes faulty components, labour and transport is excluded from this warranty

17.   It is the responsibility of the customer to ensure that the equipment is connected and commissioned correctly by a qualified electrician, plumber or gas installer. Any call out for this possibility will be for the customer’s account.

18.     All table top equipment has a carry-in warranty. Any table top equipment due for repairs under warranty shall be returned to CATERCARE’s premises, or to one of CATERCARE’s accredited service centres around South Africa

19.     CATERCARE cannot be held responsible any loss of income, loss of product or other harm suffered as a result of delay in repairing equipment or equipment failure.

20.    CATERCARE will not provide any service exchange unit should a unit be down for repairs

21.     Should CATERCARE replace a unit under warranty due to equipment failure, the warranty shall not be renewed from the date that the new unit is supplied. The warranty shall follow the warranty date of the original unit supplied.

22.     Any equipment requiring any cleaning to execute the repair, will be charged to the customer (whether under warranty or not)

23.      Should a customer require a unit to be repaired out of warranty, CATERCARE will first charge a non-refundable assessment fee, followed by a quotation to repair the unit. CATERCARE will then require an official PO from the customer, or payment before the repair takes place.

The assessment fee will be charged as follows:

·         Should the unit be brought in to CATERCARE’s premises, the fee will be R600 nett excluding VAT

·         Should a call out be required, the assessment fee to Johannesburg will be R1 350 nett excluding VAT. The assessment fee to Pretoria will be R1 500 nett excluding VAT

·         All other areas are subject to quote or carry-in assessments apply

·         Please note that CATERCARE will only repair equipment previously supplied by CATERCARE. If the equipment was supplied by a different company, CATERCARE will not assess the equipment

24.    Should there be a warranty call out, the following instances will be charged to the customer:

·         Should the technician arrive on site, and there be no power/gas/water, etc and the technician not be able to assess and repair the equipment, the call out and labour will be chargeable to the customer (this includes power outages)

·         Should the technician assess the unit and find that there are no faults on the unit (for example, incorrect gas supply, etc), the call out, labour and/or any transport charges in relation to sending spare parts, will be chargeable to the customer

·         Should the technician arrive on site and there be no access to the faulty unit the call out, labour and/or any transport charges in relation to sending spare parts, will be chargeable to the customer

·         Please note any tweaks to any blowers on gas ovens due to a change on in atmospheric pressure to where the oven was set up in Johannesburg will be the customer’s responsibly to tweak the air flows. This does not constitute a warranty call out

·         Any jetting for burners from LPG to town gas or as result of changes in atmospheric pressure will be the customers responsibility

·         If there is any damage to the unit as a result of incorrect cleaning chemicals being used

25.     CATERCARE will not attend to any call outs in any areas flagged as ‘dangerous’ by our insurance company. This is for the safety of our technicians and vehicles. In this instance, the unit will need to be returned to CATERCARE’s premises, to one of our accredited service centres or to the customers premises at the customers cost for assessment and repairs

26.    CATERCARE will ONLY attend to warranty call outs in a 30km radius of the following areas (provided they are not flagged as dangerous by our insurance company). Should the unit be situated in any ‘outlying areas’, ie. more than 20km outside of any of the below areas, the customer shall be charged per additional kilometre travelled, or the customer will be responsible to transport the unit to one of the below city centres or the nearest accredited service agent:

·         Whole of Gauteng

·         Kwa-Zulu Natal- Durban, Pietermaritzburg, Pine Town, Amanzimtoti

·         Eastern Cape- Port Elizabeth, Jeffreys Bay, East London

·         Limpopo- Polokwane

·         Western Cape- Cape Town, George

·         Northern Cape- Kimberly

·         Mpumalanga- Nelspruit, White River

·         Free State- Bloemfontein

·         All cross border or outlying areas not specified warranty claims will need to be returned to CATERCARE’s premises, or to one of our accredited service centres in South Africa at the customers cost

27.     All spare parts that are replaced under warranty will need to be returned to CATERCARE for inspection. If it is found that the spare parts are not faulty, or if the damage to the spare parts are as a result of operator fault, incorrect gas/electrical/water supply the call out, labour and any transport costs in getting the spares to the client will be for the customers account.

28.    Repairs and spare parts carry a 3 month limited warranty

29.    Any resultant damage from failure of a spare part will not be covered

30.    There is no warranty on any PC boards sold by CATERCARE due to instable grid supply and power supply

31.     If a unit is repaired by CATERCARE and is found to be missing spare parts, CATERCARE will not be held responsible for replacing the spare parts. CATERCARE will provide a quotation to the customer for any missing parts. This applies whether the unit is sold under warranty or not.

32.     No equipment supplied by CATERCARE comes standard with a water softener. It is the customers responsibly to install water softeners on any water supply lines to any equipment. Any damage caused to equipment as a result of hard water, will not be covered under warranty.

33.     For all warranty claims, the customer must first visit site, ascertain what the issue is and provide all relevant information to CATERCARE before any call outs are attended to

34.    CATERCARE shall at its sole discretion make judgement upon whether the item was faulty or of inferior quality

35.     There is no guarantee or warranty on smalls

36.    CATERCARE will not be held responsible for damages or resultant damage resulting from any Act of God, fire, flooding, civil unrest, power surges or dips (resulting from a generator, invertor or electrical mains)

37.     Rust or corrosion is specifically excluded from CATERCARE’s warranty as most equipment is not 304 grade stainless steel and can rust slightly

Return Policy

Credits and returns will only be accepted under the following conditions:

1. No goods are to be returned unless prior arrangement has been made with CATERCARE. Goods sent to CATERCARE without authorisation will be sent back and the Customer will be invoiced for the freight charge.
2. Freighting costs for returns are strictly for the Customer’s account.
3. Items must be returned in their original packaging to avoid a chargeable handling fee
4. The original packaging must not be damaged.
5. All manuals, service cards etc must still be included in the packaging
6. Items returned will be inspected and tested, if the unit is used or damaged it is at CATERCARE discretion whether or not the item will be credited.  In certain circumstances only a percentage of the invoiced amount will be credited
7. Serial numbers must be on the units and must be exactly the same as the original invoice.
8. Serial numbers on the unit must correspond with the serial numbers on the packaging
9. The unit will only be credited and accepted if it is not damaged and is unused.
10. Goods may not be returned if they were damaged in TRANSIT.
11. No clients’ markings may be attached to equipment for return.
12. Returned items will not be accepted if serial numbers and specification plate have been removed.
13. Goods requiring repair will not be accepted for credit, there is a warranty in place to deal with this problem.
14. No handling fee will be levied if goods are returned within two weeks of purchase, unless the packaging is damaged or non-existent.
15. A 15% handling fee will be levied if the unit is returned within one calendar month (provided that the packaging and the unit is in new condition) from date of invoice.
16. CATERCARE will not accept goods returned that are not in original packaging
17. Goods may not be returned in Lieu of payment
18. Goods may not be returned to CATERCARE after 30 calendar days from date of invoice (whether in original packaging or not)

Circumstances under which you may return items

1. If goods were incorrectly delivered, CATERCARE will deliver the correct goods to you the within 2 days at our expense and collect the incorrect order. As long as the goods are returned in the original packaging and they have not been damaged by you or your courier company
2. Should you fail to comply with the above terms and conditions the item will be returned to you at your cost

1. ACCEPTANCE OF TERMS

   The Company permits the use of this Website subject to the Terms and Conditions (“Terms and Conditions“). By using this Website in any way, you shall be deemed to have accepted all the Terms and Conditions unconditionally. You must not use this Website if you do not agree to the Terms and Conditions.

   USE OF THE WEBSITE

   1. You may only use the Website if you are 18 years of age or older. If you are under 18, you may use the Website only with the involvement of your parent or legal guardian.
   2. You agree that you will not use any device, software or other instrument to interfere or attempt to interfere with the proper working of this Website. In addition, you agree that you will not use any robot, spider, other automatic device, or manual process to monitor, copy, distribute or modify the Website or the information contained herein, without the prior written consent from an authorised Company representative (such consent is deemed given for standard search engine technology employed by Internet search websites to direct Internet users to this Website).
   3. You may not use the Website to distribute material which is defamatory, offensive, contains or amounts to hate speech or is otherwise unlawful.
   4. You may not display, publish, copy, print, post or otherwise use the Website and/or the information contained therein for the benefit of any other website without the express prior written consent of an authorised Company representative.

   DISCLAIMER

   1. While the Company takes reasonable measures to ensure that the contents of this Website are accurate and complete, the Company makes no representations or warranties, whether express or implied, as to the quality, timeliness, operation, integrity, availability or functionality of this Website or as to the accuracy, completeness or reliability of any information on this Website.
   2. All information provided on this website is provided “as is” without warranty of any kind, either express or implied, including, but not limited to, the implied warranties of merchantability, fitness for a particular purpose, completeness, or non-infringement, as may be allowed in law.
   3. The Company does not accept any responsibility for any errors or omissions on this Website.
   4. In addition to the disclaimers contained elsewhere in these Terms and Conditions, the Company also makes no warranty or representation, whether express or implied, that the information or files available on this Website are free of viruses, spyware, malware, trojans, destructive materials or any other data or code which is able to corrupt, destroy, compromise or jeopardise the operation, stability, security functionality or content of your computer system, computer network, hardware or software in any way.
   5. Goods damaged in transit, notification must be made via a phone call on receipt of goods and not after. Please check and unpackage goods whilst the courier is still with you.

   PRIVACY POLICY

   1. We respect your privacy. Should you decide to make use of our Website, the only personal information that we will require of you is the following –
   • your name and surname;
   • your email address;
   • your physical address;
   1. It is your responsibility to update any of your personal information that you provide to us as soon as it is no longer accurate and complete.
   2. This Website makes use of “cookies” to automatically collect information and data through the standard operation of the Internet servers. “Cookies” are small text files a website can use to recognize repeat users, facilitate the user’s ongoing access to and use of a website and allow a website to track usage behaviour and compile aggregate data that will allow the website operator to improve the functionality of the website and its content. The type of information collected by cookies is not used to personally identify you. If you do not want information collected through the use of cookies, there is a simple procedure in most browsers that allows you to deny or accept the cookie feature. Please note however that cookies may be necessary to provide you with certain features available on our Website, and thus if you disable the cookies on your browser you may not be able to use those features, and your access to our Website will therefore be limited.
   3. You may choose to provide additional personal information to us, in which event you agree to provide accurate and current information, and not to impersonate or misrepresent any person or entity or falsely state or otherwise misrepresent your affiliation with anyone or anything.
   4. The purposes for which we will use your personal information are as follows: to contact you regarding current or new products or services, to inform you of new features, special offers and promotional competitions (provided you have consented to receiving such marketing material), and to improve your experience on our Website by, inter alia, monitoring statistical non-personal browsing habits, and to transact with us.
   5. The Company will not use your personal information for any purpose (other than as stated above) without your express consent. We will not use or disclose your personal information to third parties without your consent, unless the use or disclosure is –
   • required in order to comply with applicable law, order of court or legal process served on the Company; and/or
   • disclosure is necessary to protect and defend the rights or property of the Company.
   1. We will be entitled to disclose your personal information to those of our employees and/or third party service providers who assist us to interact with you via our Website or email, and thus need to know your personal information in order to assist us to communicate with you properly and efficiently. We will ensure that all such employees and/or third party service providers having access to your personal information are bound by appropriate and legally binding confidentiality and non-use obligations in relation to your personal information.
   2. We will –
   • treat your personal information as strictly confidential;
   • take appropriate technical and organisational measures to ensure that your personal information is kept secure and is protected against unauthorised or unlawful processing, accidental loss, destruction or damage, alteration, disclosure or access;
   • promptly notify you if we become aware of any unauthorised use, disclosure or processing of your personal information;
   • provide you with reasonable evidence of our compliance with our obligations under this policy on reasonable notice and request; and
   • upon your request, promptly return or destroy any and all of your personal information in our possession or control.
   1. We will not retain your personal information longer than the period for which it was originally needed, unless we are required by law to do so, or you consent to us retaining such information for a longer period.
   2. If you disclose your personal information to a third party, such as an entity which operates a website linked to this Website or anyone other than the Company, THE COMPANY SHALL NOT BE LIABLE FOR ANY LOSS OR DAMAGE, HOWSOEVER ARISING, SUFFERED BY YOU AS A RESULT OF THE DISCLOSURE OF SUCH INFORMATION TO THE THIRD PARTY. This is because we do not regulate or control how that third party uses your personal information. You should always ensure that you read the privacy policy of any third party.

   LIMITATION OF LIABILITY

   1. THE COMPANY SHALL NOT BE LIABLE FOR ANY DIRECT, INDIRECT, INCIDENTAL, SPECIAL OR CONSEQUENTIAL INJURY, LOSS OR DAMAGES WHICH MIGHT ARISE FROM YOUR USE OF, OR RELIANCE UPON, ANY MATERIAL OR CONTENT CONTAINED IN, OR INABILITY TO USE, AND/OR UNLAWFUL ACTIVITY ON, THE WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.
   2. YOU HEREBY INDEMNIFY THE COMPANY AGAINST ANY LOSS, CLAIM OR DAMAGE WHICH MAY BE SUFFERED BY YOURSELF OR ANY THIRD PARTY ARISING IN ANY WAY FROM YOUR USE OF THIS WEBSITE AND/OR ANY LINKED THIRD PARTY WEBSITE.

   CHANGES TO THESE TERMS AND CONDITIONS

   The Company reserves the right to update and/or amend the Terms and Conditions from time to time and without any notice, and you are accordingly encouraged to check the Website regularly. Any such change will only apply to your use of this Website after the change is displayed on this Website. If you use this Website after such updated or amended Terms and Conditions have been displayed on this Website, you will be deemed to have accepted such updates or amendments.

   1. Availability and termination
   • We will use reasonable endeavours to maintain the availability of the Website, except during scheduled maintenance periods, and reserve the right to discontinue providing the Website or any part thereof with or without notice to you.
   • The Company may in its sole discretion terminate, suspend and modify this Website, with or without notice to you. You agree that the Company will not be liable to you in the event that it chooses to suspend, modify or terminate this Website.
   1. Governing Law
   • These Terms and Conditions shall be governed and interpreted in accordance with the laws of the Republic of South Africa. Your continued use of the Website will constitute your consent and submission to the jurisdiction of the South African courts regarding all proceedings, transactions, applications or the like instituted by either party against the other, arising from any of these Terms and Conditions.

   The contract in a transaction on this website is only concluded only once the consumer's order is accepted by Cater Care, and Cater Care is not bound to deliver the goods in return for the consumer's payment of the advertised price, and the consumer is not entitled to demand delivery of the product or to refuse receipt of a refund.

   All money must reflect in Cater Care’s account before goods may be released from our premises

   • Prices are subject to the rate of exchange increases, Supplier / Material increases, transport increases and may increase with immediate effect.
   • Should the chosen item required not be in stock, a similar option will be offered, for clients acceptance and an alternative price may vary.
   • Return of unwanted goods at customers
   • 20% handling fee will be charged on all goods returned.  Return transport fees are for the clients account.  All goods must remain in original packaging and remain in original new condition
   • a 20% handling fee will be charged on all refunds. 
   • Please note that the pictures of the products are for illustration purposes only. Some products may vary slightly. 

    

    WARRANTY POLICY

   • We offer a 12 month warranty on spare parts only.
   • All spare parts must be paid for by the client upfront. We will courier the parts back to our office to ascertain if the parts were defective and thereafter an immediate refund will be paid back to you including the freight you paid to receive the parts.  
   • No misuse / abuse of equipment will be subject to our warranty.
   • The client must take the equipment to our nearest repair Centre for an evaluation and should only be looked at by one of our approved sub-contractors. List of contractors in your area available from our offices on request. 
   • Warranty is 12 months on all electrical and mechanical parts. 
   • No warranty on glass, globes, blades or belts. 
   • Standard wear and tear is not considered a warranty this is subject to the usage of the machine. Any overuse for example where bread dough is being mixed in a small planetary mixer as opposed to using a big dough mixer these instances and applications will not be considered for warranty.